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Frequently asked questions

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Working with Lift
What kind of assistants do you provide?

We provide U.S.-based executive assistants with 5+ years of experience. All assistants are employed by Lift and supported with structured onboarding and mentorship.

How does the onboarding process work?

We begin with a discovery call to understand your needs, then match you with an assistant. We guide both of you through a kickoff process, set expectations, and support a smooth start.

Do you offer part-time support?

Yes, we specialize in fractional support. Most clients start with 10–20 hours per month and scale as needed.

Is my assistant available 24/7?

No. Your assistant will work within the time blocks you agree on, and they are not expected to be on call outside of those hours.

What happens if my assistant is unavailable or I need to switch?

We have a process for coverage and transitions. If you’re ever unhappy or need changes, our team steps in to support or reassign as needed.

How does this process work?

1
Consultation Call
We start with a consultation call to learn more about you, your business, and how we might help.
2
Scope & Match
We outline the scope of support you need, then introduce you to a vetted assistant we believe is a strong fit for that scope. Once the match is confirmed and the contract is in place, we guide you through preparing for your kickoff call.
3
Kickoff & Collaboration
During the kickoff call, we use your scope of work to build a focused 90-day action plan and get your assistant connected to the systems and tools they’ll need. From there, you work one-on-one with your assistant, while the Lift team provides ongoing support, coaching, and guidance behind the scenes.

Still have a question?

Tell us what your business needs and we’ll help you determine the right next step.